Consumer Terms &
Conditions
·
What
are the terms & Conditions of shopping AliExpress through LibanPost?
a-
TERMS
·
These
terms and conditions are a legally binding document between the user (“You”)
and LibanPost(“LibanPost” or “We” or “Us”).
- These are the terms and conditions on which We
supply products to You.
- Please read these Terms and Conditions carefully
before You submit your order to Us. These Terms and Conditions communicate
to You who We are, how We will provide products to You and how We may
change these Terms and Conditions.
- It shall be your responsibility to check these
Terms and Conditions periodically for any possible changes.
b-
INFORMATION ABOUT US AND HOW TO CONTACT US
- We act as an intermediary and limit our activity
to acting on behalf of You to purchase products showing and listed on
AliExpress’ website (www.aliexpress.com). By doing so, We will allow You to purchase
AliExpress’ products, as displayed and listed on AliExpress’ website, from
our website and/or mobile application to settle the price of said products
in Lebanese Pounds (“LBP”).
- LibanPost website and/or mobile application
constitute a communication platform for facilitating order delivery that
You carry out on products listed on AliExpress’ website, and for
delivering those products to You.
- We, acting as an administrator and facilitator,
shall handle on your behalf the purchase process of products selected by
You from AliExpress’ website.
- When You use our website and/or mobile
application to place an order for certain products, You authorize Us to
purchase and deliver those products to You.
- You acknowledge and agree that We act as your
proxy in carrying out the purchase and delivery process. You agree that
your purchase is being made with AliExpress, and that the ownership of any
products passes to You when they are purchased at AliExpress by Us on your
behalf.
- You can contact Us by contacting our customer
service team on 1577 or +961 1629629 or by writing to Us at [email protected]
- If We have to contact You, We will do so by
telephone or by writing to You at the email address or postal address You
provided to Us in your Account.
c-
LICENSE TO USE LIBANPOST’S WEBSITE AND MOBILE APPLICATION.
- We grant You a personal, limited, non-exclusive
and non-transferable license to access and use our website and/or mobile
application only as expressly permitted in these Terms and Conditions. You
shall not use the website and mobile application for any illegal purpose
or in any manner inconsistent with these Terms and Conditions.
- You may use information made available through
our website and mobile application or use the products purchased on our
website and mobile application solely for your personal, non-commercial use.
d-
USER ACCOUNT
- To be able to purchase products from our website
or mobile application, You must create an account and a LibanPost ID
through a certain log-in ID and password (“Account”). You can create your
Account on the website or mobile application through logging in by user ID
and password.
- Upon creation of the Account, You will be
responsible for maintaining the confidentiality and security of the
Account information, and You are fully responsible for all activities that
occur under your Account. You agree to (i) immediately notify LibanPost of
any unauthorized use of your Account information or any other breach of
security, and (ii) ensure that You exit from your Account at the end of
each session.
- We cannot and will not be liable for any loss or
damage arising from your failure to comply with this section. You may be
held liable for losses incurred by LibanPost or any other user of or
visitor to the website or mobile application due to authorized or
unauthorized use of your Account as a result of your failure in keeping
your Account information secure and confidential.
- You shall ensure that the Account information
provided by You on the website or mobile application's registration form
is complete, accurate and updated.
- If You provide any information that is untrue,
inaccurate, not current or incomplete (or becomes untrue, inaccurate, not
current or incomplete), or LibanPost has reasonable grounds to suspect
that such information is untrue, inaccurate, not current or incomplete,
LibanPost has the right to suspend or terminate your Account and refuse
any and all current or future use of our website or mobile application.
e-
PURCHASE PROCEDURE
(1)
Create
an Account on LibanPost website or mobile application and login;
(2)
If
you already have an account, by logging-in to LibanPost website or mobile
application;
(3)
Visit
AliExpress’ website (www.aliexpress.com);
(4)
Select
the product that You wish to purchase on AliExpress’ website;
(5)
Copy
the URL of the selected product;
(6)
Paste
the URL in the required field on our website or mobile application;
(7)
Press
the “OK” button and choose the attributes of the product;
(8)
Select
the “Add to Cart” button and continue shopping;
(9)
Proceed
to the checkout and fill the required information (if any);
(10)
Finalize
your purchase by pressing the “Order Now” button; and
(11)
Settle
the full price of the purchased product (s).
f-
ACCEPTANCE OF THE ORDER
- Our acceptance of your order will take place only
when We send You an order number and/or our customer care contacts You to
finalize your purchase, whether verbally or electronically. It will help
Us if You can tell Us the order number whenever You contact Us about your
order.
- If We are
unable to accept your order, our customer care will inform You of this
during the completion phase of the order. This might be (i) because the
product is out of stock, (ii) because of unexpected limits on our
resources which We could not reasonably plan for, (iii) because We have identified
an error in the price or description of the product, or (iv) because We
are unable to meet a delivery deadline you have specified.
g-
VOLUME LIMITATIONS
·
LibanPost
shall limit the weight of each item for up to 30 Kilograms as set by the
Universal Postal Union (UPU).
h-
CUSTOMS DUTIES
·
The products
are subject to the applicable customs duties and taxes whether ordered by You
on our website or through our mobile application, and said Customs duties shall
be immediately settled by You, either on delivery or upon our first demand. (if
applicable)
·
Without
prejudice to section 8.1 above, in the event, the aforementioned custom duties
and taxes were not settled within a period of up to 30 (thirty) days at most
upon arrival of the products to Lebanon, the products shall be retained or
destroyed by Us and You will not be entitled to any refund of any kind
whatsoever.
i-
PROVIDING THE PRODUCTS
- The costs of delivery will be as displayed to You
on our website or mobile application.
- During the order process we will let You know
when We will provide the products to You.
Upon acceptance of the order, We will deliver the products to You as soon
as reasonably possible, we will provide You with an estimated delivery
date which will be after the day on which the order is picked up from the
seller and shipped.
- The products shall be delivered to You through
your chosen logistic provider on the website.
- If our supply of the products is delayed by an
event outside our control then We will contact You as soon as possible to
let You know and We will take steps to minimize the effect of the delay.
- If no one is
available at your address to take delivery the product will be returned to
Us.
- If You do not re-arrange delivery We will contact
You for further instructions and may charge You for storage costs and any
further delivery costs. If, despite our reasonable efforts, We are unable
to contact You or re-arrange delivery We may cancel the order.
- There is no
guaranteed dispatch time, and any information about the dispatch time is
an estimate only and should not relied upon as such. Therefore, time is
not the essence of the Terms and Conditions for purchase and sale of
products on or through our website and mobile application.
- Without prejudice to section 11, a product will
be your responsibility from the time We deliver the product to the address
You gave Us.
- Before accepting delivery of any product, You
shall reasonably ensure that the product’s packaging is not damaged or
tampered.
- We shall not deliver the product to You before
You make the full payment of the price.
- We may need certain information from You so that
We can supply the products to You. If so, this will have been stated in
the description of the products on our website or mobile application. We
will contact You to ask for this additional information. If You do not
give Us such information within a reasonable time of Us asking for it, or
if You give Us incomplete or incorrect information, We may either cancel
the order or make an additional charge of a reasonable sum to compensate
Us for any extra work that is required as a result. We will not be
responsible for supplying the products late or not supplying any part of
them if this is caused by You not giving Us the information we need within
a reasonable time of Us asking for it.
- We may have to suspend the supply of a product to
deal with technical problems or make minor technical changes.
j-
PRICE AND PAYMENT
- The full price of the product that should be
settled to us (which includes VAT) shall include (i) the price indicated
on AliExpress’ website in LBP (ii) a delivery charge. The price shall
encompass LibanPost fees and compensation for the services provided. We
will make our best efforts to ensure that the price of the product
selected by You is correct.
- Upon selection of the product You wish to
purchase and in order for the transaction to be completed, payment shall
be made by credit card as per the instructions set out in our website or
mobile application. Payments shall be settled in LBP.
- We accept online payments using Visa, MasterCard,
credit or debit card in LBP or by advance cash payments using our logistic
company home service.
- If You make a payment for products on our website
or mobile application, the details You are asked to submit will be
provided directly to our payment provider via a secured connection.
- If You think an invoice is wrong please contact
Us promptly to let Us know. You will not have to pay any interest until
the dispute is resolved. Once the dispute is resolved We will charge You
interest on correctly invoiced sums from the original due date.
k-
NO CANCELLATION AND REFUND POLICY
·
You
may not cancel any order made on our website once such order is submitted and
an order number has been assigned to You.
- You acknowledge that your cancellation or
attempted or purported cancellation of an order shall amount to breach of
your unconditional and irrevocable authorization in our favor to place
that order on your behalf (“Authorization Breach”).
- In the event You commit an Authorization Breach,
You shall be liable to pay the liquidated damages of an amount equivalent
to the order value.
l-
SERVICE PROVIDED AS IS
- Our service are provided "as is" and
"as available." to the maximum extent permitted by applicable
law, We disclaim all representations and warranties, express, implied, or
statutory, including the implied warranties of merchantability, fitness
for a particular purpose, and non-infringement. In addition, We make no
representation, warranty, or guarantee regarding the reliability,
timeliness, quality, suitability, or availability of the services, any
services provided by AliExpress, or that our services will be
uninterrupted or error-free. We do not guarantee the quality, suitability,
safety or ability of AliExpress’ products. You agree that the entire risk
arising out of your use of our services shall be solely born by You.
- If you have a dispute with AliExpress, you agree
to release Us (including our affiliates, and each of our respective
officers, directors, employees, agents, shareholders, retail partners,
licensors, and suppliers) from claims, demands and damages of every kind
and nature, known and unknown, suspected and unsuspected, disclosed and
undisclosed, arising out of or in any way connected to such disputes with
AliExpress or the use of our services.
m-
DISCLAIMER AND LIMITATION OF LIABILITY
·
We
specifically disclaim any liability with regard to any illegal infringing,
fake, duplicate, defective, counterfeit, refurbished, expired products that You
purchase. We shall not be held liable if the product You purchased is not
exactly as per the specifications detailed in the purchase confirmation order.
·
We do not
warrant that the sale price provided on AliExpress’ website of the product is
accurate, proper and valid.
·
We shall not
assume any liability for the non-availability of the product and the
installation of the product when required.
·
Notwithstanding
anything to contrary in this Terms and Conditions, in no event shall We be
liable to You for any special, incidental, indirect, consequential, exemplary
or punitive damages whatsoever, including those resulting from loss of use,
data or profits, whether or not foreseeable or whether or not We have been
advised of the possibility of such damages, or based on any theory of
liability, including breach of Terms and Conditions or warranty, negligence or
other tortious action, or any other claim arising out of or in connection with
your use or access to our website or mobile application.
·
You have the
obligation to review AliExpress’ policies and accept the terms of such policies
in your capacity as a purchaser of AliExpress’ products, prior to making any
order on our website and/or mobile application.
n-
INDEMNIFICATION
·
You
agree to indemnify, defend and hold Us harmless from and against any and all
losses, liabilities, claims, suits, proceedings, penalties, interests, damages,
demands, costs and expenses (including legal and other statutory fees and
disbursements in connection therewith and interest chargeable thereon) asserted
against or incurred by Us that arise out of, result from, or in connection with
(i) your breach of these Terms and Conditions; or (ii) any claims made by any
third party due to, or arising out of, or in connection with, your use of our
website or mobile application.
o-
DATA PROTECTION.
·
Data
collected are treated as confidential and in good faith. When registration is
made, your data is collected for commercial purposes in the form of personal
information such as last name, first name, address, email address and phone
number. In addition to data explicitly entered, information is gathered
automatically from the log files when You access your Account on the website or
mobile application. All data collected will be processed and treated in
accordance with the Lebanese laws in force.
p-
COPYRIGHT
·
We
respect the intellectual property rights of others and will respond to valid
notices of copyright infringement and reserve the right to terminate any users,
at our sole discretion and without notice, who repeatedly infringe copyrights
or other intellectual property rights of others.
q-
THIRD PARTY CONTENT AND LINKS
- Some of the content available through our website
or mobile application may include or link to materials that belong to
third parties. Please note that your use of such third party services will
be governed by the terms of service and privacy policy applicable to the
corresponding third party. We may obtain business addresses, phone
numbers, and other contact information from third party vendors who obtain
their data from public sources.
·
We
have no control over, and make no representation or endorsement regarding the
accuracy, relevancy, copyright compliance, legality, completeness, timeliness
or quality of any product, services, advertisements and other content appearing
in or linked to from the website or mobile application. We do not screen or
investigate third party material before or after including it on our website or
mobile application.
r-
TERMINATION
- At our sole discretion, We may modify or
discontinue the service provided on our website or mobile application, or
may modify, suspend or terminate your access to our website or mobile
application, for any reason, with or without notice to You and without
liability to You or any third party.
- In addition to suspending or terminating your
access to our website or mobile application, We reserve our right to take
appropriate legal action, including without limitation pursuing civil,
criminal or injunctive redress. Even after your right to use our website
or mobile application is terminated, your Account will remain enforceable
against You.
- You may terminate your Account at any time,
however, We do not guarantee its termination due to technical
availability.
- All provisions which by their nature should
survive to give effect to those provisions shall survive the termination
of the Account.
s-
MISCELLANEOUS
- These Terms and Conditions constitute the entire
Terms between You and Us.
- If any provision of these Terms and Conditions is
found by a court of competent jurisdiction to be invalid or unenforceable,
then that provision will be removed from this Terms and Conditions and the
remaining provisions will remain in full force and effect.
- These Terms and Conditions will be governed by
and construed according to the laws of Lebanon. The parties agree to
submit to the personal and exclusive jurisdiction of the competent courts
of Lebanon.
- Other than as expressly set forth herein, no
person or entity other than You will be a third-party beneficiary of these
Terms and Conditions.
- You may not assign these Terms and Conditions or
any interest or rights granted hereunder to any third party without our
prior written consent. These Terms and Conditions shall terminate
immediately upon the occurrence of any prohibited assignment.